There are several possibilities why you would see low quality image.
First of all it is important to verify that you yourself have a strong and stable internet connection.
All streams you can watch via our platform are live streaming, this means that any small problem in your internet connection can cause a temporary drop in image quality.
Please make sure you have at least 10MB/s download speed by completing a speedtest: https://speedtest.net/
Another possible reason is that the low image quality originates from a problem with the models connection. If the internet connection of the model has problems, she can only send us low quality image, thus we ask that you notify our online support chat room, so that we can solve the Model's connection issues.